Frequently asked questions
Returns + Exchanges
Can I change my order?
We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
Where do you ship?
We ship worldwide! Shipping time and cost will vary depending on the service you choose at checkout.
Do you offer free shipping or pick-up? (Canadian residents only)
Unfortunately, we no longer offer free delivery due to rising cases of COVID, especially in our local GTA.
Do I have to pay for taxes or custom duties?
What should I do if I put the wrong shipping address?
Please always make sure that you have entered the right shipping address. You will be required to pay shipping the second time in order for us to re-ship your package.
Size & Fit
How do I know what size to choose?
We recognize that every pup is different and has a unique size. We recommend measuring your dog’s neck before selecting a size.
Do you offer sizes for small pets?
We do! Please let us know if you have any questions before purchasing.
How to care for your bandanas?
Most of our products are machine washable but we recommend hand-washing with like colours or spot clean to keep them looking new for as long as possible. Iron gently as needed.
Are your bandanas 100% cotton?
Yes! We take pride in sourcing only the finest quality cotton and ensuring that our products are made high quality materials with an extra dose of love.
CHOKING AND STRANGULATION WARNING!
Please note that our products are not toys. Never leave your pet unattended with any of our products. Always supervise pet closely while wearing their Sestra Collective bandanas. Our products contain very small pieces, which could pose a choking hazard. This includes but is not limited to beads, crystals, sequins, cord etc. While our products are created with safety and longevity in mind, no Sestra Collective accessories is unbreakable and these small components are considered a choking hazard. Make sure you take off all Sestra accessories while your pet is bathing, and napping. By purchasing from Sestra Collective, you acknowledge full responsibility and agree all items set forth. Sestra Collective assumes no liability for injury, medical issues, or death resulting from product misuse. Supervision is required. Buyer assumes all responsibility. Your pet's safety is our number one priority at Sestra Collective.
Can I use more than one discount code?
Unfortunately, you can only use one as our codes aren't stackable.
Do you need a Sestra Collective Brand Ambassador?
Absolutely! We're always looking for dog models around the globe and we would love to connect. For more details please feel free to reach out to us on instagram @sestracollective_ or email us firstname.lastname@example.org